An approved source list
List files, versions, owners and permitted uses. Identify superseded, duplicate and restricted documents before adding them to the searchable collection.
AI for approved documents
Answers with a document behind them.
Help your team in Vietnam find information in approved guides, procedures and product documents, with the document languages and intended users defined from the start.
SAMPLE-GUIDE
Section 2 · fictional source
Section 2 · fictional source
Before sharing a report, confirm the reporting period and the data owner.
An answer with a source
Confirm the reporting period and the data owner.
SAMPLE-GUIDE · section 2Not in the source?
Ask the document owner; do not infer an answer.
Scope to agree
- 01Choose the documents and access rules
- 02Answers with evidence and clear limits
- 03Maintain the sources and budget for use
Start with one document collection and a defined question set. If your business uses Vietnamese and English material, include examples of both in the assessment. We agree which sources may be used, how supporting passages appear and when a question goes to a person; an answer is not assumed to exist for every question.
AT A GLANCE
An approved document collection, answers with sources and a clear process when information is missing.
- Input
- Selected documents and questions
- Output
- An answer with a source, or a handoff to staff
- Cost
- Based on sources, access and integrations
Sources & access
Choose the documents and access rules
Clear sources establish what the assistant may use, who may ask and who owns updates.
Prepare searchable content
Review text, tables, languages and the structure of sample files. Scans or images may require text recognition, assessed separately against the quality of the input.
Apply access rules to answers
Agree user roles and their permitted sources. Restrictions must apply to answers and excerpts as well as to the document list.
ILLUSTRATION · FICTIONAL DATA
Which answer does the source support?
Read the source, then open the two questions to see when it supports an answer and when staff need to help.
A fixed illustration with fictional data, not client results. There is no upload, service connection, AI execution or data submission. Expandable sections only reveal predefined explanations.
Two questions, two responses
What should I check before sharing a report?
Confirm the reporting period and the data owner before sharing the report.
Check: SAMPLE-GUIDE, section 2Can a report be released automatically without review?
This source does not define automatic release conditions. Ask the document owner; a reporting check does not establish permission to send automatically.
Answers
Answers with evidence and clear limits
Readers need a way to check each answer; a citation alone does not make an answer correct.
A source readers can check
Show the answer with a supporting document, section or passage, and a version or update date where available. How readers open the source depends on the selected storage system.
Missing or conflicting information
If sources do not answer a question or two documents conflict, the assistant should state the limit and refer the question to the responsible person. It must not invent prices, terms or rules.
Test questions from actual work
A subject specialist reviews a question set covering known facts, out-of-scope requests and changed information. Acceptance criteria specify how to check answers, citations and access permissions.
Operation
Maintain the sources and budget for use
Handover covers updates, feedback and the costs that continue after implementation.
Assign a document owner
Agree who adds, edits, removes and approves sources. When a version changes, refresh the searchable data and recheck relevant questions on an agreed schedule.
Agree data handling
Before using real data, define which documents may go to external services, where they are stored, who has access and how long question history is kept. Rules depend on the agreed tools and requirements.
Separate implementation from use
Data preparation, setup, integrations and testing are quoted separately from AI, storage, hosting, source maintenance and support. The estimate follows the actual collection and intended usage.
HOW WE WORK
Clarity at every step.
Choose sources and questions
Agree users, the document collection, supported questions and out-of-scope content.
Prepare a limited prototype
Prepare permitted sources and one way of showing an answer with supporting references.
Review answers and access
Test sample questions, missing information, old sources and access for each role.
Hand over the update process
Provide the agreed configuration, source list and a process for handling feedback.
PRICED BY SCOPE
Define the work before the quote.
Send your requirements and sample material so we can define a suitable scope.
Request a quoteWhat determines the cost
- Data sources, access permissions, workflow steps, connected systems and the cases requiring human review.
- Development and testing are separate from platform, hosting, AI usage where applicable and maintenance costs. Start with a small workflow before extending it.
FAQ
Before we begin.
A few useful answers to help define the right scope.
Can you use PDFs or scanned documents?
We first review redacted samples. Text PDFs and blurred scans need different preparation; text recognition and normalisation are not assumed to require the same amount of work.
Can you guarantee that every answer is correct?
No. We constrain sources, test agreed scenarios and provide a human handoff when evidence is insufficient. Important decisions still require review by the responsible person.
Does the assistant search the whole Internet?
This service covers an approved document collection. Web search, additional sources or connections to other repositories require a separately defined scope.
Does the example run a real AI model?
No. It is a fixed example for comparing a question, its source and a response when information is missing. There is no file upload or request to an AI model.
What is needed for a quote?
A few redacted sample documents, collection size, intended user groups and questions to support. This is a separate scope, not automatically part of the FAQ AI pilot. Do not send passwords or access credentials through the form.
Document AI assistant
Let’s define the work you need.
Share your goals, available material and preferred timing. We will clarify the work, deliverables and cost.